Simply value … for money
FAQs
Here is a collection of queries that may help you discover what you want to know about Dunelm Mill. If you still can’t find the answer then please contact our Customer Service team (details below) or you can submit a query to us online via our Contact Us page.
Using a promotional code?
To redeem your promotional code enter the code on the payment page page when prompted. Make sure you type in your promo code exactly as it appears, our system is case sensitive If you do not complete the details of your promo code correctly you won't be able to claim your discount or promotion. You will see details of your saving on your order summary page.
How and when can I contact Dunelm Mill?
You can call us on 0845 1 65 65 65
8am–6pm Monday–Friday, 9am–5pm Saturday and Sunday
How can I check stock availability in my nearest Dunelm Mill Store?
You can call 0845 1 65 65 65 or call your local store directly by clicking on our Store Locator to find the telephone number of your chosen store. We are opening New Stores all the time, so it’s worth visiting this page to check if we have opened another store closer to you.
I live overseas. Does Dunelm Mill deliver outside the UK?
We can fulfil orders outside the UK. For international orders please ring + 44 (0)845 1 65 65 65. Your delivery charge will be worked out based on the destination and the quantity of goods you wish to order.
I live in the Channel Islands so can I claim VAT back?
Yes, you can either contact 0845 1 65 65 65 to place your order and the VAT will be deducted at the time of ordering. Alternatively if your order has already been placed online please call us and we will arrange for your card to be credited with the VAT.
How can I pay for my order?
We accept the following cards: Maestro, Visa Debit, Visa Electron, MasterCard, Solo and Visa Credit.
How do I use a promotion code on your site?
If you have a promotion code to use on the Dunelm website, simply shop as normal on the site, and when you reach the basket page before going through our online checkout, enter your code in the promotion code box at the top of the page and press the green 'Apply' button. Providing the promotion code you have entered is still valid, and your order qualifies for the promotion, the code will be applied to your order and the relevant discount or offer will be applied to your order. Please note that promotion codes are case sensitive, so enter them with care.
You can check the status of your order at any time by clicking ‘My Account’ and entering your registered Username and Password. Click Continue and then click on ‘Order Status’. To discover what the status of your order means please see our Order Tracking page. You can check the status of your order at any time by clicking ‘My Account’ and entering your registered Username and Password. Click Continue and then click on ‘Order Status’. To discover what the status of your order means please see our Order Tracking page.
Where can I find promotion codes for your site?
The majority of the promotion codes we issue to our customers will be published on our homepage. In addition to this, certain codes will be published on promotion code websites such as www.voucherseeker.co.uk
Can I change my order?
If for any reason you need to change your order you must call 0845 1 65 65 65 immediately as your order cannot be changed, but it can be cancelled as long as the status of the order is ‘Payment Approved’ and hasn't been sent to despatch.
Can I cancel my order or part of my order?
An order can be cancelled as the long as the status of the order is ‘Payment Approved’ and it hasn't been picked and despatched.
Where is my order and when will it arrive?
That depends on the delivery method you choose and the products your order. Our Standard Delivery is within 5–7 days from placing your order; Next Day Delivery is the next working day, Beds and Furniture orders are within 14 days and Made to Measure items take up to 16 working days.
There are exceptions to this depending on where you live. For full detailed delivery information, see our Delivery page and the delivery information in our Terms & Conditions.
Will my parcel be left if I am not at home?
All of our deliveries require a signature. If you are not available at the time of delivery a card will be left for you to arrange a more suitable time.
What delivery services does Dunelm Mill offer?
We offer Standard Delivery, Next Day and International Delivery for certain items. For larger items we send a 2 man delivery service. We will require your phone number (mobile) to arrange a suitable day for delivery. For your ease and convenience large items such as beds and furniture will be carried to a room of your choice on delivery.
How much does delivery cost?
Standard Delivery is £3.95, Next Day Delivery and Made to Measure items £5.95, Conservatory Furniture £9.95 and Beds, Mattresses, Headboards and Large Furniture £24.95. International Deliveries can be quoted on request by calling our Customer Services Team on 0845 1 65 65 65.
Who will contact me to arrange delivery?
Shortly after placing your order a member of our team will contact you to arrange a suitable day for delivery within the time specified.
What do I do if I've not received all of my order?
When your order was despatched you will have received an email despatch confirming which items have been sent and if there are any outstanding items to follow. If there are no outstanding items indicated on your email please contact us on 0845 1 65 65 65 so we can check for you.
What should I do if I need to return something?
We really hope you are happy with your order but if you do need to return any item to us, please see our Returns Policy page for full details including which items are exempt from our standard returns policy. Unless you are returning your item(s) to store, to return something you will need to contact our Customer Services Team on 0845 1 65 65 65 for a returns authorisation number and details on how to make your return.
Are returns free?
Yes. Unlike many home shopping and online retailers companies, we do not charge for returns. It is FREE to make a return to Dunelm Mill so you can order online any time with absolute confidence.
How can I exchange an item?
If you receive an item that needs exchanging because it is incorrect or faulty, please contact us on 0845 1 65 65 65 and we will arrange to exchange it for you. Unfortunately we are unable to exchange for an alternative item. If you wish you may cancel your order and return the item to us for a refund in line with our Returns Policy and then order the item of your choice as a new order.
How long does it take to get a refund?
The original card used to purchase the goods will be refunded within 3 working days of us receiving the goods back into our warehouse. It may take a little longer to reach your account depending on how quickly your credit/debit card company processes the refund.
I have a technical problem using the Dunelm Mill website - who can help me?
You can call 0845 1 65 65 65
8am–6pm Monday–Friday, 9am–5pm Saturday and Sunday
Is the Dunelm website secure?
Our website is a secure site using a SSL EV certificate. All the information transmitted between you and us is encrypted for maximum security. For full details see the Security section in our Terms & Conditions.
Will my registered details be shared with anyone else?
At Dunelm Mill we do not share your details with third parties. Any time you wish to have your details removed please contact our Customer Service Team. For full details see our Privacy Policy.
How do I unsubscribe from emails?
Click on the 'Sign In' or 'My Account' link at the top of the page and enter your registered Username and Password. Click Continue and select to change your ‘Personal Settings’. Under the email information untick the box indicating to receive updates. This will unsubscribe you from receiving any marketing emails.
I've forgotten my password. What should I do?
1) Click on the 'Sign In' or 'My Account' link at the top of the page.
2) Click on the 'Forgotten your password' link under 'Returning customers'.
3) Enter your Username (registered email address) and click on the 'Send me my password' button.
4) Confirmation message will be displayed that a new password has been sent to your email address. Click 'Contunue' button.
5) The Change password page will be displayed - For 'Current password' enter the password sent to you by email, then enter your own choice for a password in the 'Password' and 'Confirm password' boxes. Click on 'Continue'. You are ready to continue shopping and/or proceed to checkout.
How do I change my delivery address?
1) Click on the 'Sign In' or 'My Account' link at the top of the page.
2) Click on 'Address Book' from 'My Account' page.
3) Your list of addresses will be detailed. If the address to be changed is the default address, then click on the 'change it here' link next to the address. For all other addresses click on the 'Change this address' button next to address to be changed.
4) Change the address details by either entering the postcode and clicking on 'Address Lookup' to find the address details or by typing in the details of the new delivery address.
5) Click on 'Save changes'.
6) Your delivery address has been changed.
How do I update my credit card information?
1)
Click on the 'Sign In' or 'My Account' link at the top of the page.
2) Click on 'Personal Information' from the 'My Account' page.
3) Scroll down to 'Payment Information' and change your credit card information
4) Click on 'Continue'. Your card details are updated
How do I add a new delivery address?
1) Click on the 'Sign In' or 'My Account' link at the top of the page.
2) Click on 'Address Book' from the 'My Account' page
3) Your list of addresses will be detailed. Click on the 'Add a new address' button
4) The 'Add Address' page will be displayed. For the address details, either enter the postcode and click on 'Address Lookup' to find and pre-populate the address details or enter the details of the new delivery address. Complete all other details and click on the 'Save changes' button.
5) Your new delivery address has been added.
It’s really useful for sending to your work address or to your friends and family.
Why has payment for my order been declined?
1) Click on the 'Sign In' or 'My Account' link at the top of the page.
2) Click on 'Personal Information' from the 'My Account' page.
3) Change your payment details, as required.
4) Click on 'Continue'.
5)
Your details are updated and your payment should now be processed.
How do I change my name, email or password?
1)
Click on the 'Sign In' or 'My Account' link at the top of the page.
2) Click on 'Personal Information' from the 'My Account' page
3) Change your details, as required.
4) Click on 'Continue'
5)
Your details are updated.
What is a wishlist?
A wishlist offers a useful facility where you can create and save a list of products you love on our website. You can pop back and buy at a later date or send your list to a friend or family member to drop a hint at birthdays and Christmas, or even for a wedding list!
Where can I recycle my old electrical items?
As a responsible retailer we support the new Waste Electrical and Electronic Equipment (WEEE) regulations, making it easy and convenient for customers to recycle their used electricals. For full details see our Recycling/WEEE regulations page.
What is Dunelm Mill’s refund policy?
We will refund items within 28 days of your receipt of purchase when the goods have been received back in original, saleable condition to Dunelm Mill. The refund will only be credited to the credit card holder's account used to make the original purchase. Please retain your receipt in case you choose to get a refund in-store. See our Returns page for more details or call 0845 1 65 65 65 for advice.
Do you offer a bespoke curtain making service?
You can order from a wide range of made to measure curtains, blinds and cushions online in a wide range of standard sizes in a fabulous choice of fabrics at a fixed price. For full details see our Buying Guide for Made to Measure. We also sell selected fabrics by the metre online. For a wider selection of fabrics and to discuss a wider range of bespoke soft furnishings please visit our Store Locator to locate your nearest fabric specialist Dunelm Mill store.
Can I send gifts and do you offer gift messages or gift packaging?
You can register multiple addresses online which allows you to have gifts delivered directly to family and friends. At present we do not offer a gift message or gift wrapping service.
Can I get a discount for a big order?
If you’ve read our Company Profile you’ll know that Dunelm Mill started life on the market stalls of Leicester. We proud of our trading heritage and the real way we bring our customers simply value for money. We love to do business, so if you’re looking to place a particularly large order please call 0845 1 65 65 65 and make us an offer we can’t refuse!