(based on 1 review)
Reviewed by 1 customer
Displaying review 1
(6 of 6 customers found this review helpful)
- Attractive Design
Good organiser in hallway, to keep mail tidy. Nice, neutral colour, glad it's metal not cheap plastic. Very good value as I got it in the sale.
Service and delivery comments:
I checked on line that this and another item in the same range were available in store and then went to buy. They were not on the shelf so I asked for it. The manager assured me they had sold out, would not look in the warehouse as there were definitely none in there, they were absolutely all on the shop floor and they would not get any more in as it was a discontinued line. I went home and ordered using click and collect as they were still showing in stock. When I went in to collect, the items had not been found in advance so I had to wait while someone went to look in the warehouse. They found plenty of them straight away. I was furious at having been lied to and being kept waiting. If they hadn't discounted the items as a gesture of goodwill I would have walked out. It has put me off shopping in this branch of Dunelm Mill as the manager that day didn't seem to care about its customers, lacked integrity and didn't have a clue what was going on. Very, very poor.
- Product Quality:
- Value for Money:
Ask a question
Ask us a question and you'll get answers from product experts and Dunelm customers.
We aim to respond within 2 working days, but if you'd like a faster answer give our Customer Service team a call on 0845 1 65 65 65.