(based on 1 review)
Reviewed by 1 customer
Displaying review 1
(3 of 3 customers found this review helpful)
Great product but service not great
- Attractive Design
- Easy To Assemble
- Living Room
Great product, looks lovely up. Really good value for money. Shorter lengths came up a little long and the longer length came up a little short. Had to shorten the short ones by a couple of inches.
Service and delivery comments:
I chose to collect. We wandered around the store for a bit then went to customer services - they were serving customers generally as well as doing collections so we had to wait 20 minutes in line. Finally got to the front only to be told that they don't cut pre-ordered fabrics until you are in store. So waited another 15 minutes for them to cut it and bring it down. They wanted to send me back up to get it myself but as I am disabled I was having enough trouble standing in line, without going up to get it and then joining the back of the now longer line.
Please can you write on the reservation email that you wont cut fabrics until we are in store!! Or take payment in advance?
Also, stop serving normal customers at customer service! Click and collect is pointless when you end up in line for longer to collect.
Not a happy customer... will think twice before using dunelm mill again.
- Product Quality:
- Value for Money: