We hope you love this product, but if you decide it''s not right for you there are 3 ways to return it for FREE:
If you live near one of our stores and can easily carry your item, this is the fastest way to return or exchange a product. Locate your nearest store here.
For products that weigh less than 10kg and are smaller than 50x30x30cm, you can return your item at thousands of collection points around the country. Just call customer services on 0844 346 0022 to get a returns authorisation number and find your local Collect+ point here.
Large or heavy items are best handled by our couriers, so if you want to return an item that isn’t practical for a store return and doesn’t fit the size and weight restrictions for Collect+, give our customer service team a call on 0844 346 0022 and we’ll arrange for collection.
Exceptions apply, see our full returns policy here.
Fabric samples will arrive within 5 working days.
We are unable to accept returned fabric swatches.
Made to order furniture
Your custom made seating will be delivered within 8 weeks.
As these items are created to your personal specification they can''t be returned unless faulty or not made to your requirements.
For full details on returns, delivery and what to expect once you've placed your furniture order click here.