- Made to Order Terms and Conditions
What happens once you've placed an order?
Once you've placed your order, you'll get a call from our Customer Service team within 48 hours. It's important you're completely happy with your upholstery order, so reviewing the details with a member of our team will give you the chance to talk through your options if you've had second thoughts about your initial selection.
Once you've confirmed that you're happy with your choice, your order will be forwarded to our manufacturers and will be made to your specifications.
Your made to order seating will be with you within 8 weeks, and our courier will call a week before your order is despatched to arrange a convenient delivery date and time.
Our delivery service will take your personalised seating to the room of your choice and attach the legs for you.
Cooling off period and additional terms of purchase
Before placing your order, check the measurements of the product to ensure the size is suitable for your home and needs.
We strongly recommend ordering a free fabric sample before you place your upholstery order to ensure colour and texture accuracy. Viewing fabrics on a screen does not offer a true representation, as monitors vary in brightness and colour saturation.
After placing your custom made order with us, there is a 48 hour 'cooling off' period. During this time your order will not be processed and you may cancel or amend it by calling our Customer Services team on 0344 346 0022.
After the 48 hour 'cooling off' period, we will begin to create your made to order furniture and a request to amend the upholstery item(s) will result in the order being cancelled.
Fabric colours may vary due to different dye batches, therefore we strongly advise ordering any matching items at the same time. Dunelm cannot accept responsibility for any colour and shade variations and will not accept returns on this basis.
Delivery will take up to 8 weeks. The item(s) will be carried to the room of your choice and the legs attached. All packaging will be taken away to be recycled.
Once the 48 hour cooling off period has passed, our 28 day goodwill returns policy will not apply. This does not affect your statutory cancellation rights, or your rights in respect of products that are faulty, damaged or not made to specification. For further details please see our Returns Policy and Statutory Cancellation Rights.