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Customer Testimonials

Dunelm is one of the UK’s favourite shops!
Dunelm: A favourite place to shop

At Dunelm we are passionate about delivering the fantastic service and great products at ‘Simply Value for Money’ prices that recently made us one of the UK’s favourite places to shop for range, quality, convenience and price in a recent Verdict Research Poll.

But what really makes us tick and keeps us on our toes is what you have to say about us. Below is a selection of our latest customer feedback.

It’s only with your help that we can continue to improve our products and services, so please do take the opportunity to write a review online, whether you've bought from Dunelm in-store or via our website.

What customers say about Dunelm ...

My rug arrived today. I’m really thrilled with it – such a beautiful weave and it feels so soft. Keep up the good work – your products just get better and better value.”
Mrs L, Stokesley, Nottingham, August 2009

Just wanted to thank you for the mattress, which we’ve been sleeping on for a couple of weeks now. It’s the first of its kind we’ve ever had and I definitely have a much better night’s sleep now.
Sarah, Truro, June 2009

Dunelm at Lincoln has a wonderful choice for curtains and drapery. I was blown away by the colour and patterns. So glad I discovered them when we bought our new house!
Simone, Lincolnshire, June 2009

I visit Dunelm regularly and find the staff at my local branch professional, friendly and helpful – especially to my endless questions and needs.
Aydon, Leeds, May 2009

I have to say I am most impressed with both your website and delivery service. The mirror I ordered was packed really well and got to me in perfect condition. I will definitely use your online shopping site again. Thank you for such a lovely product and a fantastic delivery service.
H Finch, April 2009

"A friend recommended the hotel bed linen and towels and I thought I’d give them a try. I can honestly say that I will not be wasting money in future at the department stores. The Dunelm Hotel range is second to none and a fraction of the cost of other retailers. The towels are so luxurious and feel as new as when I bought them even after many washes. I would (and have!) recommend these products to everyone who likes a little bit of luxury every day."
Amy, Atherstone, March 2009

If I'm looking for affordable quality then I'll always shop at Dunelm, the fabrics are fantastic and the range is huge. Shopping online also means that I can have everything delivered direct so I can buy more as I don't have to carry it!
Claire, Reading, February 2009

I would like to congratulate Dunelm on the very impressive way my small order was taken and despatched. It’s nice to have some good old fashioned service.
Charlotte Adams, January 2009

Thank you for sending my order so promptly, you will certainly get my vote of confidence in the future.
Miss J Dean, January 2009

I am so impressed with the care in packaging my order. Thank You.
Kate Prior, January 2009

Thank you for your excellent service. I will pass your website address to my friends and family. Thanks again.
R Carradine, December 2008

Amazingly good service, thank you very much.”
Mrs A Hooks, December 2008


  • Customer Testimonials