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What are cookies?

Small text files known as 'Cookies' are stored on to your computer when you visit certain web sites. At dunelm.com we use cookies to help keep track of what you have in your basket, and to remember you when you return to our site.

To place orders on dunelm.com, you need to have cookies enabled - see the section on Managing cookies. If you don't want cookies enabled, you can only browse the site. Most web browsers have cookies enabled, look at Managing cookies for help on turning them off or on.

Cookies can't harm your computer. We also don't store personal information such as credit card details in cookies we create, but we do use encrypted information to help improve our site and your shopping experience. For example, they help us identify and fix errors, or to determine relevant products to show you when you're browsing.

We do have relationships with selected and monitored suppliers who may also set cookies during your visit to show you different products and services based on what you have shown an interest in. If you'd like to opt out, please go to the Network Advertising Initiative website.

Our cookies policy

Making full use of the online shopping and personalised features of dunelm.com, your computer, tablet or mobile phone will need to accept cookies, this way we can provide you with certain personalised features of our website by using them.

Our cookies don't store your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, you can restrict, block or delete cookies from dunelm.com, or any other website for that matter, your browser can do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and why we use them. You'll find information about 3rd party cookies further down.


Cookie purpose


when analysing logs to associate requests with the same session.


Java Session Identifier. The webserver plugin uses this cookie for server affinity


Used by the application to build the crumb trail


This cookie contains the value of the store ID of the session. This value is used to select the store to execute the command, if one is not specified on the URL.


Our website uses a secure authentication cookie to manage authentication data. An authentication cookie flows only over SSL, and has a timestamped signature for increased security. This cookie is used to authenticate the user over SSL-connections


This cookie only exists if it is a generic user (-12) session. This cookie stores the session values such as storeid, langid, contracts, etc


This cookie is created on the first request processed by our web site runtime. For example, a non-cache request.


It is used for user identification over non-SSL connections. It contains user session values such as login timeout, session identifier, etc


Geo locator - to determine where a customers IP address is located ie London UK

Third party cookies

You may notice some cookies that aren't related to Dunelm. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Below is a list of some business partners that may set cookies dunelm.com include:


Cookie purpose

__utma, __utmz, __utmb, __utmc, __utmv

Google analytics record your journey with a unique ID via the __utma cookie. This enables us to track unique visits to our site and count returning customers as subsequent visits to our website via the same browser are recorded as belonging to the same (unique) visitor. https://www.google.com/policies/privacy/

If you choose to Write a Review, ask a question or answer question, Google Analytics will track this behavior.


Google Display Network uses the DoubleClick cookie. It contains a randomly generated 18-digit ID number that uniquely identifies a web browser on a specific computer. If you use multiple browsers and a different computer at home and at work, each one has a different cookie. We use this cookie to control how frequently people see individual ads.

To permantly opt out from this then follow the following link http://www.google.com/ads/preferences/plugin/




wiki_sw_Token, wiki_sw_LoggedOut

Affilate Window - Sometimes we'll advertise on 3rd party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.

To find out more click here.


Coremetrics software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

Please see our terms and conditions page for options of opting out.


Struq records, via anonymous “cookies” (data files) which pages you have browsed on our partners' website - normally an online retailer. Cookies keep the information of which pages you viewed, and in certain cases which products you bought. This data is anonymous and exclusively meant for statistical treatment. There is absolutely no way for Struq to identify the visitor.

To opt out please follow this link http://www.struq.com/consumer-opt-out/

_ktt, __kts











Kenshoo cookies track a customer journey from a paid link from a search engine to the website and measures the conversion.

To opt out from Kenshoo please follow the following link - http://www.kenshoo.com/Privacy_Policy/





When writing reviews/questions/answers, you actually submit the review/question/answer on a PowerReviews server that is presented to you via an iFrame. To ensure you stay on our site throughout the process, Power Reviews set a cookie on your machine to direct you back to the same web application server during the whole write a review/question/answer process. The cookies set during this process can be turned off and then the web application server will use a different way to track users that adds information (JSESSIONID) to the URL itself. We have the server configured to prefer the cookie method and will expire at the end of the session. This cookie is called JSESSIONID.

During the above described Write a Review/Question/Answer process, power reviews also set cookies as part of our Social Measurement product. This cookie lasts for 2 years and is called pr.9s6.

In the Review Display if/when a user clicks on a Helpful vote (whether its Yes or No) we set a third party cookie (a powerreviews.com cookie) that notes the users vote so that that person cannot vote on the same review twice. We do not set a cookie when the page loads. We only set a cookie when the user clicks Yes or No in the Helpful Vote section of the Review Display and lasts for 6 months. This cookie is called PFHV_V2, JSESSIONID

For more detail follow www.powerreviews.com/about-us/privacy-policy


In order to improve our customer and online service, we'll occassionally ask if you'd like to complete an online survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information.

Managing cookies

If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing, it also means you won't be able to add products to your basket and buy them.

To enable cookies

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: select 'Help' at the top of your browser window and click the 'About' option

For Macs: with the browser window open, select the Apple menu and click the 'About' option

How to check cookies are enabled for PCs

Google Chrome

1. Select 'Tools' at the top of your browser window and select Options

2. Select the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button

3. Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0

1. Select 'Tools' at the top of your browser window and click 'Internet options' , then select on the 'Privacy' tab

2. Ensure that your Privacy level is set to Medium or lower, which will enable cookies in your browser

3. Settings above Medium will disable cookies

Mozilla Firefox

1. Select 'Tools' at the top of your browser window and click Options

2. Then click the Privacy icon

3. Select Cookies, then click 'allow sites to set cookies'


1. Select the Cog icon at the top of your browser window and select the 'Preferences' option

2. Select 'Security', check the option that says 'Block third-party and advertising cookies'

3. Click 'Save'

How to check cookies are enabled for MACs

Microsoft Internet Explorer 5.0 on OSX

1. Select 'Explorer' at the top of your browser window and click 'Preferences'

2. Scroll down until you see 'Cookies' under Receiving Files

3. Select the 'Never Ask' option

Safari on OSX

1. Select 'Safari' at the top of your browser window and select the 'Preferences' option

2. Select 'Security' then 'Accept cookies'

3. Click the 'Only from site you navigate to'

Mozilla and Netscape on OSX

1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option

2. Scroll down until you see cookies under 'Privacy & Security'

3. Select 'Enable cookies for the originating web site only'


1. Click on 'Menu' at the top of your browser window and select 'Settings'

2. Then select 'Preferences', select the 'Advanced' tab

3. Then select 'Accept cookies' option

All other browsers

Please consult your online help files or supporting documentation.

Further information about cookies

To learn more on cookies and how to manage them, visit www.aboutcookies.org

Banner advertising on other websites

Banner advertising is designed to provide you with a selection of products based on what you've been viewing on dunelm.com, which are presented to you by our agency when you visit other selected websites. The adverts may highlight alternative products as well as ones from other categories relevant to your browsing history. These adverts are based on cookies.

Your privacy

The data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details. For more information on the privacy policy of Struq, the company we use to help us advertise, please visit their website www.struq.com. Alternatively you may also wish to visit this website to learn more about the cookies on your device set by other companies, and opt out of them if you wish.

Disabling these adverts

We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by following this link www.struq.com/consumer-opt-out/ Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites.

Transaction security

Our site uses the most advanced security software currently available for online transactions, find out more


  • Cookies & Privacy