Information Supplied by You

• When you place an order, we will require your name, address, email address,
• credit/debit card number, expiry date and security code. Without this information we will be unable to process your order or notify you of our acceptance of your order.
• The information which you supply to us is treated with the highest level of confidentiality.
• All information such as your name, address, payment details, email address is stored on secure servers to ensure all personal details are protected to the highest standards.
• Dunelm complies fully with all applicable Data Protection and Consumer Legislation and will treat all your personal information as strictly confidential.
• The information we collect about you also enables us to monitor site usage and customer traffic patterns to help us develop and improve the design and layout of the website.

Use of Cookies

• Cookies are small pieces of information which are stored by your browser on your computers hard drive.
• If your internet browser is set to reject cookies, unfortunately you will not be able to use our online store.
• These cookies do not store any personal details relating to you or your credit cards.

Our Security Policy

• Dunelm maintains the highest levels of security and we realise how important it is to securely store any information that you provide.
• When confirming your order, only the last four digits from your credit card will be revealed.
• The entire credit card number will only be transmitted to the appropriate credit card company during order processing.
• It is important for you to protect against unauthorised access to your password and to your computer.
• Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.
• We are confident that credit/debit card information entered onto our website will not be accessed by any unauthorised person or company.

How Do We Protect Your Information

• Our site uses high level SSL (Secure Socket Layer) encryption technology which is the most advanced security software currently available for online transactions.
• We have a server certificate known as Thawte Security Certificate.
• We use a secure transaction system from Thawte to protect your credit card information.
• This is a powerful tool which secures your transaction details with us.

Dunelm (Soft Furnishings) Ltd is committed to the objectives of the Data Protection Act 1998 and hereby declares its intention that all personal information held by the company will be treated in confidence and held and used only in accordance with the terms of the Data Protection Act 1998 and other applicable legislation. It will keep the minimum amount of personal information needed to perform its duties; it will hold that information securely, use it only for appropriate purposes and not disclose it without proper authority The company will provide any person requesting it in the proper manner a response stating whether or not the Company holds personal information about that individual and, if so, the opportunity to see that information and to have it corrected or deleted if appropriate. Persons may only request details about themselves and no other person. The Company is entitled to levy a charge but should the request be considered frivolous or otherwise a deliberate waste of the Company’s resources, the request may be refused. Formal ‘Subject Access Requests’ should be made in writing and addressed to : Data Protection Officer, Dunelm (Soft Furnishings) Ltd, Fosse Way, Syston, Leicester LE7 1NF.