This website is operated by Dunelm (Soft Furnishings) Plc

Registered Office: Fosse Way, Syston, Leicestershire LE7 1NF

VAT No: GB818 2-840 21 Registration No: 2129238

The Terms and Conditions for use of the Dunelm website are detailed below and should be read carefully.  These terms and conditions and your use of our web site are governed by English Law and you agree to submit to the non-exclusive jurisdiction of the English court.

Ownership of Rights

All rights including copyright, in this website are owned by or licensed to Dunelm. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use is prohibited without the written consent of Dunelm. You may not modify, distribute or re-post anything on this website for any purpose.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual rights in all materials and/or content made available as part of your use of this website remain at all times vested in us or our licensors.  You are permitted to use this material only as expressly authorised by us or our licensors. The website is made available for your personal use only and you may download and print the content of the website for such purpose. Any other use of the website (including, without limitation, linking to or framing the website) without our prior written consent is strictly prohibited.

Cancellation Right

Under the distance selling regulations you have the right to cancel the contract at any time up to 7 working days starting the day after delivery.  To do so you must give us written (including email) or verbal notice on 08451 656565 within that 7 day period. If you do cancel the order within 7 days any payments made by you will be refunded in full within 30 days. All items must be returned to us in the manner set out in our Returns Policy. Please see Returns and Refunds Policy for further information.

Product Availability

We endeavour to display all items in our current internet range. Goods are subject to availability. In the event that we are unable to supply the item(s), we will automatically highlight this as being out of stock. We would not take payment for stock we do not have.

Delivery

We offer standard delivery between 5 to 7 working days (Mon. to Fri.) after you place your order; this is with the exception of beds, mattresses, headboards and furniture which is up to 14 working days. If you have an order consisting of several items and would like them to be delivered to different addresses, please specify when placing your order as these must be placed as separate orders. Please see Delivery Services Information for further details including areas which are not covered by the 5 to 7 working days policy. Made to Measure Curtains are delivered within 14 working Days , Made to Measure Blinds  within 7 working days and Fabric within 5 working days. Fabric samples will also be sent out within 5 days.

• You place the order for your products on the website by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
• You will receive an order acknowledgement email detailing the products you have ordered. The email will be sent to the email address which you enter on the confirmation screen.  If you supply an incorrect email address, you will not receive an acknowledgment.
• As your product is shipped from our warehouse we will send you a despatch confirmation email.
• Order acceptance and the completion of the order will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in our Returns and Refunds Policy.
• If due to any technical errors prices are incorrect we reserve the right to cancel orders.

• modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
• change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

• All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of publishing.
• We accept online payment in a secure environment by Credit / Debit card. We accept all major credit and debit cards with the exception of American Express.
• We do not accept payment by cheque or cash.
• When confirming your order, only the last four digits from your credit card will be revealed.
• The entire credit card number will only be transmitted to the appropriate credit card company during order processing.

1. We now offer delivery overseas on all our products excluding beds, matresses, headboards and furniture (approximately 7 working days). Please call 08451 65 65 65 where one of our advisors will give you more details.
2. We offer a standard delivery which is between 5 to 7 working days (Mon. to Fri.) after you place your order with the exception of beds, mattresses, headboards, Made to Measure products and furniture which will take up to 14 working days.
3. Delivery to store will incur no cost however goods will be despatched to the chosen store via our delivery network in secure packaging. The products are not taken from store stock therefore please allow up to 5 working days before you collect your order. Delivery to store does not include furniture, beds, mattresses, headboards or Made to Measure products.
4. We will endeavour to fulfil orders as quickly as possible however, in the event that an item is temporarily out of stock, the webteam will inform you of this.Part orders will be despatched with goods following on at no extra delivery cost.
5. There is a standard flat rate delivery charge of £3.95 and our express service is £5.95.Beds,mattresses and furniture has a fixed delivery charge of £24.95 while our conservatory range can be delivered for £9.95.  Please see our Returns Policy for more information on our delivery charges.
6. If you have an order consisting of several items and would like them to be delivered to different addresses, please specify when placing the order. There will be a separate delivery charge for each address.
7. Bed deliveries that are not to a UK mainland address may attract an additional charge which we will advise you after you have placed the order with us, from which you have the option to cancel if you wish.
8. All deliveries must be deliverable to the address stated, however, special instructions can be given i.e. deliver to your office, neighbour, etc. We cannot cater for timed deliveries. All delivery instructions must be agreed at the time of placing the order.
9. A VAT Invoice will be despatched with the goods. There will also be a till receipt attached which you need to keep safe as this can be used as support to proof of purchase for any return you wish to make to one of our stores.
10. In the event that an item is out of stock and holding up the rest of the order, we  will be despatch the rest of the order  immediately with  the rest to follow at no extra cost 
11. Should you experience any problems regarding deliveries, please contact our Customer Order Hotline on 0845 1 65 65 65
12. The standard delivery time of 5 to 7 working days does not apply to the following areas:
    • Shetland and Orkney Post codes: KW15 - 17, ZE1 - 3 up to 11 working days.
    • Channel Islands Post codes: GY1 - 9, JE1 - 4 up to 8 working days.
    • Scottish Highlands & Western Isles Post codes: PA41 - 49, PA61 - 75, 77, 78, PH41(2), 42, 43, 44 up to 8 working days ( Post code - HS9, PA76 - up to 9 working days ).
    • Scottish Highlands Post code: IV21, 22, 23, 26, 27, IV24, 28, 63(7), IV40, 53 - 56 up to 8 working days ( HS1 - 8 up to 11 working days ).
    • BFPO Post Codes: BF1 - 99 please call 0845 1 65 65 65 for more info.
    • Isle of Man Post codes: IM1 - 99 up to 11 working days.
    • Cornwall and Scilly Post codes: TR21 - 25 up to 11 working days
    • Northern Ireland Post codes: BT1 - 99 up 10 working days. 

1. You may return any product that you have purchased from Dunelm on line within 28 days of the date on the receipt that accompanies your order.
2. If you wish to return or exchange a product please call our Customer Order Hotline on 0845 1 65 65 65 - they will be happy to arrange this for you.
3. Within your delivery parcel you will have received a receipt which has the base and returns information and reasons on the reverse. Please call our Customer Order Hotline on 0845 1 65 65 65 stating your order number which which can be found on the top right of your receipt. They will issue you with a returns authorisation number which you must enter on the returns label. Failure to do this will significately delay the process.
4. The completed returns label should be affixed to the package(s) to be collected by our nominated carrier.Our Customer Order Hotline will arrange a date for these to be picked up by our carrier.
5. You can also return products bought on-line to a Dunelm store near you.Simplt take the product(s) and receipt , along with the card you used to purchase the goods along to customer services where they will process your refund.
6. A refund will only be processed when the goods have been received back to Dunelm and the refund will only be credited to the credit card holder's account which was used to make the original purchase.
7. Under the distance selling regulations you have the right to cancel your order with us ('the contract') at any time up to 7 working days starting on the day after delivery. Notice of your intention to return the item must be made within the 7 day cancellation period.
8. If you are returning the item due to a fault , in accorance with our refund policy , we will also refund the delivery charge. A refund of the delivery charge will only be given where a product is found to be faulty,damaged or incorrect. Any item purchased whilst we are offering free delivery may also be returned for free.
9. When returning a product during the 7 day cooling off period only the price of the product will be refunded.
10. Made To Measure Products and Fabrics - Due to the fact that these products are unlikely to be resold due to the individual nature of the orders they are not covered by our standard returns policy.After your initial order with us you have a 48 hour cooling off period.During this time your order will not be processed and you may cancel your order by calling our Customer Order Hotline on 0845 1 65 65 65.After this period we will begin the make up of your order.After the 48 hour cooling off period any cancellations will result in a 50% cancellation fee on your total made to measure order.Cut length fabrics cannot be returned.We strongly recommend that you order a fabric sample to view before you place an order.
11. Our conservatory range of furniture is made to order and as such cannot be resold.If for any reason you cancel your order there will be a £50 charge. Any products that are returned from this range will also incur the charge.We reccommend that you contact our team on 0845 1 65 65 65 for further information before you purchase.
12. Fabric - Once cut and despatched we cannot refund fabric orders . As all fabric is cut to length it would be impossible to re-sell the fabric. We do provide a free sample service which we strongly reccommend you use.